Privacy Policy

Information We Collect

CE Cleaning Services collects information you provide directly to us, such as when you:

• Request a quote or schedule a service
• Contact us via phone, email, or our website
• Sign up for our newsletter or promotional communications
• Provide feedback or reviews about our services

Types of Information

The information we collect may include:

• Personal Information: Name, email address, phone number, and mailing address
• Property Information: Property address, size, type, and specific cleaning requirements
• Service Information: Cleaning preferences, frequency, special instructions, and access information
• Payment Information: Billing address and payment method details (processed securely through third-party payment processors)

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our cleaning services
• Process and manage your service requests and appointments
• Communicate with you about our services, including scheduling and confirmations
• Send you promotional materials and newsletters (with your consent)
• Respond to your comments, questions, and requests
• Protect against fraudulent or unauthorized activity
• Comply with legal obligations

SMS Communications & Consent

By providing your mobile number, you consent to receive SMS text messages from CE Cleaning Services related to service updates, scheduling, inquiries, and promotional offers.

• Message Frequency: Varies depending on your interactions with our services.
• Message & Data Rates: Standard carrier message and data rates may apply.
• Opt-Out Instructions: You may opt out at any time by replying STOP to any message you receive from us. You will receive one final confirmation message.
• Help Instructions: Reply HELP for assistance or contact us at cecleaningservices@gmail.com.
• Data Use: Your phone number and personal information are protected under this Privacy Policy and will not be shared with third parties for marketing purposes.

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: We may share information with trusted third parties who assist us in operating our business, such as payment processors and scheduling software providers
• Legal Requirements: We may disclose information when required by law or to protect our rights, property, or safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using SSL encryption
• Access controls limiting who can view your information
• Regular security assessments and updates
• Employee training on data protection practices

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you
• Correction: You can request that we correct any inaccurate or incomplete information
• Deletion: You can request that we delete your personal information, subject to certain exceptions
• Opt-out: You can unsubscribe from promotional communications at any time
• Portability: You can request a copy of your data in a structured, machine-readable format

Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve our website's functionality and performance

You can control cookie settings through your browser preferences.

Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date at the top of this page.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Effective Date

This Privacy Policy is effective as of December 2024 and applies to all information collected by CE Cleaning Services on or after this date.